Return Policy

RETURN POLICY
 
1. Returns
 
No Refunds/Exchanges:
 
We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us at keralasoaps@ksie.net with details of the product and the defect. You must return the item within 30 days of your purchase. You can send the item and the original receipt you consider defective to:
 
Kerala Soaps
(A unit of Kerala State Industrial Enterprises Limited)
Gandhi Road Junction
North Beach Road,
Nadakkavu.P.O.
Kozhikode, Kerala
Pin: 673011
Phone: 0495 2762455, 2762555
Fax: 0495 2762455
Email: keralasoaps@ksie.net
 
Upon receipt of the returned product and the original receipt, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.
 
 2. Exceptions
 
Items can not be returned if they are opened. The item which has been worn, used, or altered will not be accepted for return or exchange.
 
3. Shipping
 
To return the item you purchased, please mail it to:
 
Kerala Soaps
(A unit of Kerala State Industrial Enterprises Limited)
Gandhi Road Junction
North Beach Road,
Nadakkavu.P.O.
Kozhikode, Kerala
Pin: 673011
Phone: 0495 2762455, 2762555
Fax: 0495 2762455
Email: keralasoaps@ksie.net
 
Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.
 
Continue